FAQ Page
Check our FAQ list out or send an email to us for any question you might have about your holiday in North Sulawesi!

Via Singapore
The most direct way to reach Manado is via Singapore. Singapore Airlines offers reasonable rates from most European, North American and Asian cities. Singapore to Manado is on SilkAir, Singapore Air’s regional wing, with four direct flights per week (Monday, Wednesday, Friday and Saturday). During summer months a fifth weekly flight can be added.
Flight time from Singapore to Manado is 3 hours and 20 minutes and many of the overnight flights from Europe and North American arrive early enough in Singapore to connect with the flight to Manado, with just a short transit (flights from Singapore to Manado depart at 9.25 in the morning).
Visit Silk Air's website
Baggage Allowance on Singapore Airlines and Silk Air flights
With effect from 15 Nov 2013, the Free Baggage Allowance (FBA) will increase by 10kg per passenger in all cabin classes on all MI and SQ operated flights under the Weight concept. For all other airlines, please ask them for their policy or ask your booking agent.
Visit Silk Air's websiteIf you’d prefer to break up the trip, you can stop over on the way or on the way back and take in the atmosphere of Singapore, this unique city-state. Singapore is efficient, clean and offers some excellent shopping and nightlife opportunities. For hotels in Singapore, ask for a “Singapore Stopover“, which is a special rates deal offered only by Singapore Air. Note that you must book your “Stopover” at the same time that you pay for your flights.
Important – this can also be a popular route and you should check with your booking agent about seat availability very early in your booking process, especially if you’re a group*. In high season the price of the seat can go up quite a bit and this is even more likely for last-minute bookers, so book early!
* Group Bookings: please note that Singapore Air sometimes charges a surcharge for groups of 9 persons or more, so it is adviseable to check on their current policy with your booking agent. If you are in doubt, it may be safer to split the booking into more than one group. Also, if you can’t get all the seats you need on the same flight, why not split your group and let some people have one night stopover in Singapore on the way to Manado and the rest have a night on the way back?
Via Jakarta and Denpasar/Bali
There are daily flights to Jakarta and Bali from many European and American cities. From there to Manado there are sometimes direct flights and sometimes a short stop is required, Garuda Indonesia, Lion Air and several other airlines connect Manado with those airports, please check with your booking agent about flight details and prices.
Certain nationalities need to obtain a visa to visit Indonesia. This depends on the purpose of visit and the length of stay. Some may obtain a visa upon arrival in Indonesia, and some will need to apply for a visa in advance, at the nearest Indonesian Overseas Mission.
Your passport must be valid for at least 6 months from the date of arrival and have a valid return ticket; please make sure that you have one entire blank page for the placement of your visa. If there is no page available, you run the risk of being turned away from Indonesia. The immigration officer at the port of entry may ask the passenger to produce any necessary documents (such as hotel reservation and proof of finance).
Prior to arrival, foreign passengers are normally given ‘arrival and departure’ cards and the ‘departure’ portion is necessary to be kept as it needs to be returned to the immigration officer upon leaving the country.
VISA-FREE SHORT VISIT FOR TOURIST
Nationals of the following countries do not require a visa to enter Indonesia for a short visit of up to 30 (thirty) days:
Thailand, Malaysia, Singapore, Brunei Darussalam, Philippine, Hong Kong SAR, Macao SAR, Chile, Morocco, Vietnam, Ecuador, Cambodia, Lao PDR and Myanmar.
VISA-FREE SHORT VISIT FOR TOURIST EXTENDED TO 169 COUNTRIES
Free Tourist Visa
By Presidential Decree of 21 of 2016 dated on 2 March 2016 on Visa Free, replacing Presidential Regulation Number 104/2015 on Amendments to Presidential Regulation Number 69/2015 on Visa Free, Indonesia now provides special Short Stay Visa Free facilities for tourists who are nationals of a total 169 countries who wish to travel to Indonesia.
Tourist Visa Free Facilities are valid for 30 days, are non-extendable and cannot be transferred into any other type of of stay permit.
The visa exemption facility can be used for tourism, family visit, social visit, art and cultural, government duty, to deliver a speech or attend a seminar, international exhibition,meetings with head office or representative office in Indonesia, or transit.
The following are the Countries granted Visa Free Facilities according to Presidential Decree No. 21 of 2016:
Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Chad, Chile, China, Czech Republic, Comoros, Costa Rica, Croatia, Cuba, Cyprus, Denmark, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guyana, Haiti, Vatican City, Honduras, Hong Kong (SAR of China), Hungary, Iceland, India, Ireland, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Republic of Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao (SAR of China), Macedonia, Madagascar, Maldives, Malawi, Malaysia, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Zealand, Netherlands, Nicaragua, Norway, Oman, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan (Chinese Taipei), Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Kingdom, United States of America, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia and Zimbabwe.
Nationals of the 169 countries can enter and exit Indonesian Territory through 124 Immigration Checkpoints in airports, seaports and land borders as follows:
Airports:
Adi Soemarmo Surakarta, Adi Sucipto Yogyakarta, Ahmad Yani Semarang, Bandara International Lombok Mataram, Belitung Tanjung Pandan, Binaka Sibolga, El Tari Kupang, Frans Kaisiepo Biak, Halim Perdana Kusuma DKI Jakarta, Hang Nadim Batam, Husein Sastranegara Bandung, I Gusti Ngurah Rai Bali, Juanda Surabaya, Kuala Namu Medan, Maimun Saleh Sabang, Minangkabau Padang, Mopah Merauke, Mozes Kilangi Tembaga Pura, Pattimura Ambon, Polonia Medan, Sam Ratulangi Manado, Sepinggan Balikpapan, Soekarno Hatta Banten, Sultan Hassanudin Makassar, Sultan Iskandar Muda Banda Aceh, Sultan Mahmud Badarudin II Palembang, Sultan Syarif Kasim II Pekanbaru, Supadio Pontianak and Tarakan Tarakan.
Seaports and Land borders:
Complete list could be find on the website of the Directorate General of Immigration.
Please be advised that Visa-Free Short Visits may only be extended upon approval from the Minister of Justice and Human Rights/Director General of Immigration of the Republic of Indonesia based on natural disaster, illness or accident, and cannot be transferred to another type of visa. Overstay visitors incur to pay a penalty of US$20.- per day (for under 60 days stay) whilst over 60 days stay will be a 5 (five) year prison sentence or a fine of IDR 25.000.000 (local currency).