Eco Divers and White Sands Beach Resort Lembeh are temporarily adjusting the cancellation policies, from now until 30 June 2020, as follows:
So far in Indonesia no restrictions for reasons related to COVID 19 (coronavirus) have been issued except for the following countries, China, Italy, Korea and Iran and travellers visiting the mentioned countries 14 days prior entering to Indonesia.
Unless there is an official travel advisory and/or impossibility to reach the destination (i.e. airlines cancelling their flights) our usual cancellation policy will continue to apply as per our contract rates and booking confirmations.
Any existing booking held for travellers coming from the countries for which the Government of the Republic of Indonesia has issued (or will issue) restrictions, or flights have been (or will be) cancelled for reasons related to coronavirus, the clients will receive a voucher to be used for a new booking (the same as the original one) within 12 months from the original arrival date. The voucher will be nominal and not transferrable and the new booking will not incur in any cancelation or extra fee.
Any new booking received from 14 March 2020 will be held, without the need for deposit, until 15 days prior to arrival, the full amount of the booking should be paid by then or the booking will be automatically cancelled.
We will adjust our policy according to any change in the global situation that we are facing because of the coronavirus and keep our clients and agents updated with an email and with a post on our website.
For any additional information or clarification please do not hesitate to contact us at [email protected].
We monitor the situation constantly and follow the recommended procedures and protocols of the national and local authorities in an effort to ensure the safety and wellbeing of our employees, guests and colleagues.
We look forward to welcoming you at Eco Divers and White Sands Beach Resort Lembeh and we thank you for the continued support.